Passwords - Durham University

Password Reset

Everyone forgets their password from time to time. To make it easier for you to reset your user password, we have the Self-Service Password Reset tool. You'll need to register for this before you can use it. By registering a personal email address and a security questions, you'll be able to reset your password 24/7 - 365 days a year - without the need to contact IT Service Desk.

Before you change your Durham IT account password, you should think carefully about what you want your new password to be. You will find information about how to choose a strong password and how passwords must comply with the University’s Password and Credential Standard.

Before changing your password, please note the following:

1. You will need to change your password everywhere you use it, including mobile phones, tablets, email, and other devices you use to access your email. Devices which automatically authenticate to your Durham IT account (like your mobile phone), will not function until this has been completed.

2. If you have devices which authenticate automatically, you may find that your account will be locked for 15 minutes - so make sure that you reset your password as soon as you can on every device.

3. For some email clients and applications, there could be a delay of up to an hour before the new password is recognised - if it's not working, give it a few minutes and try again

4. If you have not yet set up the Self-Service Password Reset Tool, and need to change your password, please contact the IT Service Desk.