Computing and Information Services (CIS) provide the IT tools, services and support that the University needs to maintain its reputation for world-class teaching and research. From quickly fixing your troublesome tech to long-term strategic projects to improve your digital experience, we’re here to help you do your best work whether you’re working on campus, in the field, or at home.
CIS is an ambitious and forward-thinking team, supporting Durham's strategic objectives through world-leading IT services and support. We work closely with our students, academics and professional services to ensure they have the tools, systems and services they need during their time at Durham.
We follow core values and guiding principles that underpin everything we do and help up to achieve our strategic goals, they are:
Cyber security - infrastructure and data should be protected from malicious cyber attack through technical means, working practices and individual actions.
Core infrastructure - the underlying technology must be fit-for-purpose, adaptable and flexible to changing business requirements.
Capabilities - staff and students, across the University, should have the digital capabilities to maximise the opportunities afforded by Digital technology.
Consistent data - single source of truth should be provided within defined Master Data Management, ensuring the value of data capture exceeds the cost of data management.
Collaboration - through joint working, agree University positions on issues such as operating models, project prioritisation, user requirements, and process redesign.
Culture of experience - all digital interactions should be considered from the end users’ perspective, delivering visible outcomes, within agreed costs.
Our senior management team work at the highest level within the University, managing and prioritising £60m to deliver Durham’s vision for world-class IT services. Find out more about our digital strategy.
Tech doesn’t stand still and neither do we. We’re always planning new developments to keep Durham University at the forefront of IT services and innovation. Take a look at our projects page for information about exciting things we’re working on at the minute.
We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things in the world. Working at Durham has many fantastic benefits and we have a huge host of opportunities within CIS, including:
Durham has been a great place to start my career. From my first day, I’ve felt welcomed and supported by the team and no matter the question, I’m always given thorough and helpful responses that supports my learning and development.
"I joined Durham University in 2013 as an Advanced Apprentice. The initial apprenticeship was flexible and allowed me to gain a wide range of experience across a number of specialisations within CIS; within 1st, 2nd and 3rd line IT support. This experience allowed me to carve a career path, directed to my own areas of interest and skills, supported by appropriate training.
I completed the qualification part of my apprenticeship early and was able to apply for a permanent position within the team.
My career started with the IT Service Desk, which gave me a solid foundation of knowledge about IT support across the University. Since then I have worked across numerous roles across CIS, and have spent a large amount of my time within the Network Team. More recently I have been investing time in DevOps and have been appointed to the position of IS Senior Manager (Solution Designer).
The University has continually provided me with opportunities to enhance my skills and invest in my personal development, which has provided a platform for me to achieve my career aspirations to date."
Jack StrangwardIS Senior Manager
For me, it's the people that make working at Durham University so special. Everyone is so welcoming and I've always found colleagues within CIS and across wider University to be friendly and helpful. It's been interesting to work across many teams, on a variety of initiatives and being able to work on a diverse range of technologies, systems and projects that have provided many opportunities to develop new skills and experience.
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