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Student Support & Wellbeing
Two female students sit in a reception area. It is brightly lit, with a vivid blue wall, orange and blue furniture, green plants and looks inviting.

Contact Us

Here you can find information about how to get in touch with us as well as read some of our customer feedback. We also have information about our privacy notice and what to do if you have a complaint.

The main entrance to the Palatine Centre

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Get in touch

We offer a needs assessment service for disabled students, both at Durham University and across the region, to support in accessing the Disabled Students' Allowance (DSA).

Students waiting in the Disability Support Office

Durham University Assessment Centre

We offer face-to-face and remote assessments. You can tell us your preference when booking your assessment.

Durham University Assessment Centre

Durham University

The Palatine Centre

Stockton Road

Durham

DH1 3LE

Opening times: Our service opening hours are 9am to 5pm, Monday to Friday.

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Customer feedback

We welcome feedback about your experience. You can do this by emailing us.

Alternatively, please complete our feedback form.

Student feedback

“My assessor did a great job. She was very engaging, made me feel comfortable and made sure I received the best service. The receptionist was very friendly and helpful. I would absolutely recommend this assessment centre.”

Student comment, DUAC 2016

"I can't thank my assessor enough for her kind approach and thorough consideration of my holistic needs. I really appreciate the accuracy of her work and how this is reflected within the final report"

Student comment, DUAC 2020

"I do not feel that the experience could have been any better, especially considering the circumstances surrounding COVID-19! My assessor was so friendly and understanding."

Student comment, DUAC 2020

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Complaints

Complaints procedure

Although rare, DUAC takes every complaint seriously. We record:

  • the complaint received and actions taken.
  • the number of complaints received.
  • the nature of complaints and the speed with which they are dealt with.

Resources

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Privacy notice

Information on how your personal information will be stored and used is available via Durham University's Privacy Notice. This should be read alongside Durham University Assessment Centre's Tailored Privacy Notice, which can be read here: Tailored privacy notice for Durham University Assessment Centre