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Visitor Services
You will receive a warm welcome from our Visitor Services team based at Palace Green Library and home of the World Heritage Site Visitor Centre, who can assist you with:
- Castle tour times and information
- Purchasing Castle tour tickets
- Finding out about events and activities taking place
Gift shop and local souvenirs
Visit the Palace Green Library shop during your visit and discover a beautiful range of gifts, souvenirs and publications inspired by recent exhibitions and collections.
Locally sourced gifts, postcards and Durham Castle branded souvenirs are also available.
You can also purchase Durham University merchandise at the Durham University online shop.
Toilets
Toilets are available on the right-hand side of the entrance passage to the Undercroft Bar (signposted). There is one toilet equipped for disabled use, although this is accessed via a set of six steps.
Additional toilets are located at Palace Green Library, including an accessible toilet, near the reception area on the ground floor. Further toilets can be found close to The Barker Research Library, including an accessible toilet and baby changing facilities.
Lockers
Lockers are available at Palace Green Library. Visitors may leave their belongings in a locker for the duration of their visit. A £1 coin is required but is returned when items are removed.