Centre for Consumers and Sustainable Consumption

Our Publications

2024

Tóth, Zsófia; Blut, Markus. Ethical compass: The need for Corporate Digital Responsibility in the use of Artificial Intelligence in financial services. Organizational Dynamics (2024)

Zhang, Xin; Zhou, Yalan; Lin, Zhibin; Wang, Yu. Ensemble learning with dynamic weighting for response modeling in direct marketing. Electronic Commerce Research and Applications (2024)

Wünderlich, Nancy; Blut, Markus; Brock, Christian. Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions. Journal of Product Innovation Management (2024)

Ghiassaleh, Arezou; Kocher, Bruno; Czellar, Sandor. The Effects of Benefit-Based (vs. Attribute-Based) Product Categorizations on Mental Imagery and Purchase Behavior. Journal of Retailing (2024)

Wang, Luqi; Xu, Yuanyi; Lin, Zhibin; Chen, Ye. Two birds with one stone: Goal conflict handling and its effect on well-being. Tourism Management (2024)

Obiegbu, James; Larsen, Gretchen. Algorithmic Personalization and Brand Loyalty: An Experiential Perspective. Marketing Theory (2024)

Brown, David M; Apostolidis, Chrysostomos; Lal Dey, Bidit; Singh, Pallavi; Thrassou, Alkis; Kretsos, Lefteris; Mohiuddin Babu, Mujahid. Sustainability Starts from Within: A critical analysis of internal marketing in supporting sustainable value co-creation in B2B organizations. Industrial Marketing Management (2024)

2023

Blut, Markus; Chaney, Damien; Lunardo, Renaud; Mencarelli, Rémi; Grewal, Dhruv. Customer Perceived Value: A Comprehensive Meta-analysis. Journal of Service Research (2023)

Holz, Heiko F.; Becker, Marc; Blut, Markus; Paluch, Stefanie. Eliminating Customer Experience Pain Points in Complex Customer Journeys through Smart Service Solutions. Psychology and Marketing (2023)

Yang, Lin; Lin, Zhibin; Quan, Rose; Cunningham, James; Huang, Wei. Internal R&D or External Asset Growth? A Closer Look at CEO Narcissism and Entrepreneurial Orientation. International Journal of Entrepreneurial Behavior & Research (2023)

Sun, Panpan; Lin, Zhibin; Chen, Chunfa. Unlocking potential: Macro insights into the evolution of a multi-destination tourism innovation network. Journal of Travel Research (2023)

Yen, D.; Cappellini, B.; Hendy, J.; Ming-Yao, J. Acculturating again: Taiwanese migrants’ enduring COVID-19 coping paradox in the UK. International Marketing Review (2023)

Zhou, Y; Yan, S; Li, G; Xiong, Y; Lin, Z. The impact of consumer skepticism on blockchain-enabled sustainability disclosure in a supply chain. Transportation Research Part E: Logistics and Transportation Review (2023)

Ahmed, Wasim; Fenton, Alex; Hardey, Mariann (Maz); Boardman, Rosy; Kavanagh, Emma. Women’s Football Subculture of Misogyny: The Escalation to Online Gender-Based Violence. European Sport Management Quarterly (2023)

Zhang, Lijie; Baranchenko, Yevhen; Lin, Zhibin; Ren, Li. The Influence of Family Firm Succession on Financialisation: Evidence from China. International Journal of Entrepreneurial Behavior & Research (2023)

Wang, Luqi; Chen, Ye; Xu, Yuany; Lin, Zhibin. From faces to feels: The impact of human images on online review usefulness. Journal of Travel Research (2023)

Song, Jiehang; Lin, Zhibin; Zheng, Chundong. Effective Pro-environmental Communication: Message Framing and Context Congruency Effect. Journal of Travel Research (2023)

Zhang, Lijie; Baranchenko, Yevhen; Lin, Zhibin; Ren, Li. The Influence of Family Firm Succession on Financialisaton: Evidence from China. International Journal of Entrepreneurial Behavior & Research (2023)

Xie, Chaowu; Yu, Jun; Zhang, Jiangchi; Wu, Maoying; Lin, Zhibin; Feng, Ping. Concept and Evidence of Tourist Risk Gaze. Journal of Travel Research (2023)

Zhu, Tengteng; Lin, Zhibin; Liu, Xin. The future is now? Consumers’ paradoxical expectations of human-like service robots. Technological Forecasting and Social Change (2023)

Apostolidis, Chrysostomos; Brown, Jane; Farquhar, Jillian. Stigma in payday borrowing: a service ecosystems approach. European Journal of Marketing (2023)

Su, Lujun; Chen, Huixuan; Lin, Zhibin. Rise through coping with service failures in tourism. Annals of Tourism Research (2023)

Blut, Markus; Ghiassaleh, Arezou; Wang, Cheng. Testing the performance of online recommendation agents: A meta-analysis. Journal of Retailing (2023)

Zhang, Jiangchi; Xie, Chaowu; Chen, Yanying; Lin, Zhibin. How risk messages influence tourist processing and sharing: The role of emojis. Journal of Hospitality and Tourism Management (2023)

Zhang, Xinggui; Lin, Zhibin; Chen, Xiao; Zhang, Zhijie; Liu, David Ming. Leader–follower congruence in psychological capital: effects on LMX and turnover intention. Leadership and Organization Development Journal (2023)

Ahmed, Wasim; Önkal, Dilek; Das, Ronnie; Krishnan, Satish; Olan, Femi; Hardey, Mariann; Fenton, Alex. Developing Techniques to Support Technological Solutions to Disinformation by Analysing Four Conspiracy Networks During COVID-19. IEEE Transactions on Engineering Management (2023)

Hardey, Mariann (Maz); Ahmed, Wasim; Fenton, Alex; Koral, Chris. Enlightened Participation: SME Perspectives about Net Zero on Social Media using the Action Case Approach. IIM Kozhikode Society & Management Review (2023)

Zhang, Jiangchi; Xie, Chaowu; Morrison, Alastair M.; Lin, Zhibin. Hotel employee resilience during a crisis: conceptual and scale development. Current Issues in Tourism (2023)

Zhang, Jiangchi; Xie, Chaowu; Lin, Zhibin; Huang, Songshan (Sam). Effects of risk messages on tourists’ travel intention: Does distance matter? Journal of Hospitality and Tourism Management (2023)

Webster, Michelle; Cappellini, Benedetta; Harman, Vicki. Feeding grandchildren: competing priorities and blurred relational boundaries. Food, Culture & Society (2023)

Ahmed, Wasim; Das, Ronnie; Vidal-Alaball, Josep; Hardey, Mariann (Maz); Fuster-Casanovas, Aïna. Analysing Twitter’s Role in Combating the Magnetic Vaccine Conspiracy Theory Using Social Network Analysis. Journal of Medical Internet Research (2023)

Mittal, Vikas; Han, Kyuhong; Frennea, Carly; Blut, Markus; Shaik, Muzeeb; Bosukonda, Narendra; Sridhar, Shrihari. Customer satisfaction, loyalty behaviors, and firm financial performance: what 40 years of research tells us. Marketing Letters (2023)

Blut, Markus; Kulikovskaja, Viktorija; Hubert, Marco; Brock, Christian; Grewal, Dhruv. Effectiveness of engagement initiatives across engagement platforms: A meta‑analysis. Journal of the Academy of Marketing Science (2023)

2022

Brown, David; Apostolidis, Chrysostomos; Singh, Pallavi; Dey, Bidit L; Chelekis, Jessica. Exploring multi-stakeholder value co-creation as an entrepreneurial approach to survival and sustainability: The case of Pennine Pubs. International Journal of Entrepreneurship and Innovation (2022)

Dey, Bidit L.; Apostolidis, Chrysostomos; Nasef, Youssef Tarek; Samuel, Lalnunpuia; Singh, Pallavi; Brown, David M. (Im)migrants’ appropriation of culture: Reciprocal influence of personal and work contexts. Journal of World Business (2022)

Weng, Lijuan; Zhang, Qishan; Lin, Zhibin; Wu, Ling; Zhang, Jin-Hua. Integrating interactions between target users and opinion leaders for better recommendations: An opinion dynamics approach. Computer Communications (2022)

Moorlock, Emily; Dekel-Dachs, Ofer; Stokes, Peter; Larsen, Gretchen. Constructing Consumer-Masstige Brand Relationships in a Volatile Social Reality. Journal of Business Research (2022)

Yang, HongLing; Lin, Zhibin; Chen, Xiao; Peng, Jian. Workplace loneliness, ego depletion and cyberloafing: Can leader problem-focused interpersonal emotion management help? Internet Research (2022)

Xu, Yonfei; Baranchenko, Yevhen; Lin, Zhibin; Wu, Qin; Arakpogun, Emmanuel. How does the combination of factors influence entrepreneurs’ decision-making logic? A qualitative comparative analysis. Entrepreneurship Research Journal (2022)

Apostolidis, Chrysostomos. Technology as a Catalyst for Sustainable Social Business: Advancing the Research Agenda. Technological Forecasting and Social Change (2022)

Lu, Su-Ju; Chen, Ya-Hui; Huang, Hazel; Liu, Ying-Chieh. The Role of Digital-Media-Based Pedagogical Aids in Elementary Entomology: An Innovative and Sustainable Approach. Sustainability (2022)

Apostolidis, Chrysostomos; Devine, Anthony; Jabbar, Abdul. From Chalk to Clicks - The impact of (rapid) technology adoption on employee emotions in the higher education sector. Technological Forecasting and Social Change (2022)

Fenton, Alex; Cooper-Ryan, Anna Mary; Hardey, Mariann (Maz); Ahmed, Wasim. Football Fandom as a Platform for Digital Health Promotion and Behaviour Change: A Mobile App Case Study. International Journal of Environmental Research and Public Health (2022)

Li, Yulei; Lin, Zhibin; Xiao, Sarah. Using social media big data for tourist demand forecasting: A new machine learning analytical approach. Journal of digital economy (2022)

Blut, Markus; Beatty, Sharon E.; Northington, William Magnus. Cultural Personal Values and Switching Costs Perceptions: Beyond Hofstede. Journal of Business Research (2022)

Yan, Shuangqi; Xiong, Yu; Lin, Zhibin; Zhou, Yu. Flexible versus Committed and Specific versus Uniform: Wholesale Price Contracting in A Supply Chain with Downstream Process Innovation. International Transactions in Operational Research (2022)

Winterbottom, Thomas; Xiao, Sarah; McLean, Alistair; Al Moubayed, Noura. Bilinear Pooling in Video-QA: Empirical Challenges and Motivational Drift from Neurological Parallels. PeerJ Computer Science (2022)

Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; Yang, Xingwei. Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach. Journal of Service Research (2022)

Duan, Jinli; Lin, Zhibin; Jiao, Feng; Jiang, Yixian; Chen, Kexing. A Dynamic Case-based Reasoning System for Responding to Infectious Disease Outbreaks. Expert Systems with Applications (2022)

Yuan, Ruizhi; Liu, Martin J.; Blut, Markus. What’s in it for you? Examining the roles of consumption values and Thaler’s acquisition–transaction utility theory in Chinese consumers’ green purchase intentions. European Journal of Marketing (2022)

Gao, Ying; Zhang, Qing; Xu, Xiaofeng; Jia, Fu; Lin, Zhibin. Service design for the destination tourism service ecosystem: A review and extension. Asia Pacific Journal of Tourism Research (2022)

Hutton, M.; Cappellini, B. Epistemic in/justice: towards 'Other' ways of knowing. Marketing Theory (2022)

Ahmed, Wasim; Fenton, Alex; Hardey, Mariann; Das, Ronnie. Binge Watching and the Role of Social Media Virality towards promoting Netflix’s Squid Game. IIM Kozhikode Society & Management Review (2022)

Zuo, Zhigang; Lin, Zhibin. Government R&D subsidies and firm innovation performance: The moderating role of accounting information quality. Journal of Innovation & Knowledge (2022)

Yen, D.; Dovey, T.; Cappellini, B. Primary School Children’s Responses to Food waste at School. British Food Journal (2022)

Hardey, Mariann. Household Self-Tracking During a Global Health Crisis (2022)

Liao, Zhixue; Zheng, Weimin; Lin, Zhibin. Time apart while together: A smart trip design for group travelers. Annals of Tourism Research (2022)

Hardey, Mariann; James, Simon J. Digital Seriality and Narrative Branching: Season One, the Podcast Serial. Communication and Critical/Cultural Studies (2022)

Han, S.; Jia, X.; Chen, X.; Gupta, S.; Kumar, A.; Lin, Z. Search well and be wise: A machine learning approach to search for a profitable location. Journal of Business Research (2022)

Mencarelli, R.; Lunardo, R.; Lombart, C.; Blut, M.; Henon, E. Perceiving Control over the Exchange on Peer-to-Peer Platforms: Measurement and Effects in the Second-Hand Market. Marketing Letters (2022)

Chong, A.; Blut, M.; Zheng, S. Factors Influencing the Acceptance of Healthcare Information Technologies: A Meta-Analysis. Information and Management (2022)

Blut, M.; Chong, A.; Tsiga, Z.; Venkatesh, V. Meta-Analysis of the Unified Theory of Acceptance and Use of Technology (UTAUT): Challenging its Validity and Charting a Research Agenda in the Red Ocean. Journal of the Association for Information Systems (2022)

Hardey, Mariann. Tracking the Trackers: Self-Tracking in Households as Social Practice. Digital Health (2022)